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How Uber builds dispatch, maps, data platforms and real-time infrastructure.
By Uber Engineering · Uber · Added 2026-09-04
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What you are about to study
Uber wrote this to explain how they thought about a problem. It assumes you are comfortable with distributed systems.
Ideas you will meet
- Microservices
- Decompose systems into independently deployable services.
- Kafka
- Distributed commit log for event streaming at scale.
- Database Sharding
- Partition data across nodes by key, range or directory.
What we already know about this
Our own lessons on these ideas. Read them here before you start, so it makes sense.
Core Concepts: How Things Actually Work · 7 minWhy Kafka is fastSequential disk writes, batching, zero-copy and partitions: the design choices behind its throughput.Read here
What Kafka is
Kafka is a distributed commit log: producers append messages to topics, and consumers read them at their own pace. Messages are kept for a retention period, not deleted when read, so many consumers can read the same data, and replay it.
Why it is so fast
- Sequential I/O. Each partition is an append-only log. Writing to the end of a file and reading in order is vastly faster than random access.
- The page cache. Kafka relies on the operating system's cache rather than its own heap, so recent data is served from memory without extra copying or garbage collection.
- Batching. Producers and brokers group many messages per request, and data is compressed per batch, amortising network and disk costs.
- Zero-copy transfer. The broker can send data from the file cache to the network socket without copying it through application memory.
- Partitioning. A topic is split into partitions spread over brokers, so reads and writes happen in parallel.
- A simple model. The broker mostly appends and serves byte ranges. Consumers track their own position (the offset), so the broker does little bookkeeping per message.
100%Figure SDA-CORE-10-1 · Why it is so fast · © forcsguy.com
100%Figure SDA-CORE-10-2 · Zero-copy: fewer trips through memory · © forcsguy.com
Ordering and parallelism
- Order is guaranteed within a partition, not across a whole topic.
- The message key decides the partition, so related events (same customer) stay in order.
- A consumer group shares partitions: each partition is read by exactly one consumer in the group. More partitions allow more parallel consumers.
Reliability
- Each partition is replicated to several brokers: one leader and followers.
- Producers choose an acknowledgment level (
acks): faster with fewer, safer with all in-sync replicas. - Consumers commit offsets after processing. If they crash, they resume from the last committed offset, so processing is at-least-once and handlers should be idempotent.
When to use it, and when not
Good for event streams, log and metric pipelines, and decoupling systems with replayable history. A plain task queue (RabbitMQ, SQS) can be simpler when you only need work distribution and no replay.
More on this site
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- Kafka Source & DocsApache Software Foundation · apacheGitHub
- LinkedIn Engineering BlogLinkedIn engineers · LinkedInBlogs
- Confluent BlogConfluent engineers · ConfluentBlogs
- Uber Engineering BlogUber Engineering · UberBlogs
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- Finding Kafka throughput limit in infrastructure at DropboxDropbox engineers · DropboxCase Studies
- Kafka - Message BrokerKleppmannPapers
- LinkedIn Engineering: DataLinkedIn engineers · LinkedInBlogs
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Real-World Systems · 11 minHow microservices work togetherSynchronous calls, events, sagas and discovery: how separate services cooperate without becoming one tangled system.Read here
What a microservice architecture is
Instead of one large application, the system is split into small services, each responsible for one business capability (orders, payments, inventory, users). Services are deployed and scaled independently, often by different teams, and talk over the network.
The benefits are independent deployment, team autonomy and targeted scaling. The cost is that everything that used to be a function call is now a network call that can be slow or fail, and data is spread across services.
Ways services talk
Style How Good for Cost Synchronous request and response (REST, gRPC) Caller waits for the answer Queries and steps the user waits for Coupling in time; failures propagate Asynchronous messages and events (queues, streams) Caller publishes and moves on Reactions, workflows, decoupling Eventual consistency; harder to trace 100%Figure SDA-RWS-13-1 · Services: sync calls, events and owned data · © forcsguy.com
100%Figure SDA-RWS-13-2 · Two ways to run a multi-step process · © forcsguy.com
Before: a chain of synchronous calls
100%After: events between services
100%What changed
- A slow service no longer blocks the order
- New services can listen without changing the sender
- The result is eventually consistent, so design for that
Data ownership
Each service owns its own data and exposes it only through its API or events. No other service reads its tables. This keeps boundaries real, but it means you cannot join across services in SQL: you call APIs or keep read models built from events.
Keeping things consistent: sagas
A business action often spans services (take payment, reserve stock, create shipment). A single database transaction cannot cover them. A saga is a sequence of local transactions, each with a compensating action:
- Create the order (pending).
- Reserve stock. Compensation: release stock.
- Charge the payment. Compensation: refund.
- Confirm the order. If any step fails, run the compensations for earlier steps in reverse.
Two ways to run a saga:
- Choreography: services react to each other's events. Simple and decoupled, but the overall flow is spread out and hard to see.
- Orchestration: a coordinator (an orchestrator service or workflow engine) tells each service what to do next and handles failures. The flow is explicit and easier to reason about.
The outbox pattern
A service must update its database and publish an event, and one may succeed without the other. Write the event to an outbox table in the same transaction, and let a separate process publish it. Consumers must be idempotent, because delivery is at least once.
Finding and reaching services
- Service discovery (via the platform, DNS or a registry) tells callers where healthy instances are, since addresses change constantly.
- An API gateway is the front door for external clients: routing, authentication, rate limiting. A backend for frontend shapes responses for a specific client.
- A service mesh adds a sidecar proxy next to each service to provide mutual TLS, retries, timeouts and metrics without changing application code.
Resilience between services
Reuse the reliability tools: timeouts, retries with backoff and jitter, circuit breakers and bulkheads. Prefer asynchronous communication where a user does not need an immediate answer.
Operating many services
- Distributed tracing with a correlation id shows a request's path across services.
- Contract testing and careful API versioning let teams change without breaking each other.
- Beware the distributed monolith: services so entangled they must be deployed together, which gives you all the costs and none of the benefits. Split along business boundaries, not technical layers.
- Start with a well-structured monolith if the team is small. Split when a real need appears.
More on this site
Related reading
- Pattern: Transactional outboxChris Richardson · microservices.ioDocumentation
- Pattern: SagaChris Richardson · microservices.ioDocumentation
- Awesome MicroservicesMehdi Fornos · mfornosGitHub
- Microservices PatternsChris Richardson · ManningBooks
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- Tech Dummies: System Design Case StudiesNarendra L · Tech DummiesYouTube
- Payment Transaction Management in Microservices at MercariMercari engineers · MercariCase Studies
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- Microservice Architecture at MediumMedium engineers · MediumCase Studies
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Messaging and Microservice Patterns · 13 minOperating microservices: config, secrets, feature flags, tracing and loggingThe operational toolkit around a service: configuration and secrets done safely, feature flags for controlled releases, and traces and logs that follow a request across services.Read here
Configuration
Separate configuration from code. Anything that changes between environments (database address, feature limits, endpoints) should come from environment variables, config files or a config service, not be baked into the build ("build once, run anywhere").
- Keep defaults in code and overrides in the environment.
- Validate configuration at start-up and fail fast with a clear message.
- For values that must change at runtime, use a config service or watch a mounted file, and treat changes like deployments (versioned, reviewed, auditable).
- Keep config in version control (as code or templates) so changes are reviewed and reversible.
Secrets
Secrets (passwords, API keys, private keys, tokens) need stricter handling.
- Never commit them, put them in images, or print them in logs.
- Store them in a secrets manager (a cloud service, HashiCorp Vault, or an encrypted platform secret store) with access control, audit logs and encryption at rest.
- Inject at runtime (environment, mounted file or an agent), and use short-lived credentials where possible (cloud roles, dynamic database credentials).
- Rotate regularly and after any suspected leak; design services to reload secrets without downtime.
- Least privilege: each service gets only its own secrets.
Feature flags
A feature flag is a runtime switch controlling whether code runs, separate from deployment.
100%Figure SDA-MSV-05-1 · Deploy is not release · © forcsguy.com
Uses: gradual rollout, kill switches for risky features, A/B tests, per-customer entitlements, and decoupling release from deploy (see the deployment strategies lesson). Cautions: flags multiply test combinations, can be left in place forever, and a flag service outage must fail to a safe default.
Distributed tracing
A request through a microservice system touches many services. A trace records the whole journey as a tree of spans (one per operation), joined by a trace id passed in request headers.
100%Figure SDA-MSV-05-2 · One request traced across services · © forcsguy.com
- OpenTelemetry is the vendor-neutral standard for instrumentation (traces, metrics, logs) and the W3C Trace Context header standardises propagation.
- Propagate the id through every hop, including message queues (put it in message headers).
- Add useful attributes (user type, order size) but never secrets or personal data.
- Sampling: keep all errors and slow traces, a small share of the rest.
Centralised logging
Logs written on many short-lived instances are useless unless shipped to one searchable place.
- Write structured logs (JSON with fields: time, level, service, trace id, message, key attributes) to standard output; let the platform collect them.
- Ship to a central system (the ELK/OpenSearch stack, Loki, Splunk, cloud logging).
- Always include the trace id so logs and traces connect.
- Set levels sensibly; avoid logging personal data and secrets; set retention by value and legal need.
- Alert on log-derived signals sparingly; prefer metrics for alerting.
Health checks
Expose liveness (the process is alive; restart if not), readiness (ready to take traffic; remove from rotation if not) and optionally startup endpoints. Readiness should check what the service truly needs without cascading (a failing optional dependency should degrade, not mark the service unready for everyone).
A minimum for every service
A health endpoint, structured logs with trace ids, the standard metrics (request rate, errors, latency, saturation), propagated trace headers, config and secrets from the environment, and a runbook. The next lesson turns these signals into targets and alerts.
Real-world reading
Related reading
- Feature Toggles (aka Feature Flags)Pete Hodgson · Martin FowlerBlogs
- DevOps Roadmaproadmap.sh community · roadmap.shCourses
- Ensuring rollback safety during deploymentsAmazon Builders' Library · Amazon Web ServicesBlogs
- Dapper: a Large-Scale Distributed Systems Tracing Infrastructure (paper)Sigelman et al. · GooglePapers
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- Blue Green DeploymentMartin FowlerBlogs
- The Twelve-Factor AppAdam Wiggins · 12factor.netDocumentation
- XCMetrics: All-in-One Tool for Tracking Xcode Build Metrics at SpotifySpotify engineers · SpotifyCase Studies
- Going faster with continuous deliveryAmazon Builders' Library · Amazon Web ServicesBlogs
- Unicorn: Remediation System at eBayeBay engineers · eBayCase Studies
- Distributed Tracking, Tracing, and MeasuringOreilly engineers · OreillyCase Studies
Want the architecture first? Read our Uber case study, with its diagram.
Go deeper on this
A path through videos, articles, other case studies and code on the same ideas as Uber Engineering Blog.
Warm upGet the vocabulary first.
Books · Free from the author
Designing Event-Driven Systems
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